What is a Chatbot? The three different types of Chatbots. Why Chatbots will be the next big thing?

What is a Chatbot?

Chatbot, also called chatterbots is one of the application of AI. It is use to have text or text to speech conversation automatically via a messaging apps or software.


Different types of Chatbots?

1. Customer Support or Service Chatbots.

This types of bots are the most common bots among the list. It helps the user to find wide range of answers from it’s FAQ’s. They are mostly answerable, almost all the queries of users, making sure the user is satisfy with the answers and there queries get solved.

The best feature of this chatsbots are they serve 24*7 customer service with easy and quick answers, making sure to deliver the best possible solutions.

Real-Life use case of Customer Support or Service Chatbots:

  • Customer query solutions.
  • Seamless solution and query regulation process.
  • Support of wide range of languages.
  • 24*7 customer support services.

2. Voice Chatbot or Contextual Chatbot or Assistant Chatbot.

Whenever we hear about voice chatbots, three names are always common in our mind, they are Alexa, Siri and Google Assistant.

From turning on the fan to help us in tuning on our favorite songs and to search any question easily with just a voice command, this bots are just a go to application for our daily life, which significantly make our life easy.

Real-Life use case of Voice Chatbots are:

  • Booking Tickets.
  • Making any reservation.
  • Help user to cancel or confirm orders and also to track your orders.
  • Tuning or changing music.
  • Turning on lights, fan and other multiple appliances, etc.

3. Conversational Chatbots or Hybrid Chatbots.

This types of Chatbots are the mixture of customer support Chatbots and voice Chatbots. This are the most advanced AI based Chatbots, as they perform both functions together.

From solving user problems as customer service to perform any advanced task like switching on or off the lights or changing the music, ticket reservation, this Chatbots have it all.

Real-Life use case of conversation Chatbots or hybrid Chatbots are:

  • Performs both customer service Chatbots function and voice Chatbots functions together.

Why Chatbot will be the next ‘Big Thing’?

In today’s world almost all companies prefer automatic chat or support services which eventually results in cost-cutting for companies, which means the entry of Chatbot brings risk for employees who are or will be in the customer service position in near future.

A research by Forrester says that 25% of all jobs will be or have impacted by AI technologies by 2019.

With high capabilities to solve problems at any situation and to give support base services with a seamless experience for users, Chatbots are surely will be the NEXT BIG THING for companies in near future.


We hope this information helped you to know about the Chatbot, there different types and why they will be the ‘NEXT BIG THING’.

If you have read till here, do give a share to it and Will be back with yet another interesting article soon.

Thank You.

About the author

Samrat Bhadra

Samrat Bhadra is a tech enthusiast and the founder/author of ‘The Tech Merger‘. He pursued BCA and currently pursuing MCA.

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